Every Question, Answered Straight

Yes — around the clock, including nights, weekends, and holidays. There's no after-hours mode because there are no after hours: every call to your AI number gets answered.

It picks up immediately — callers never ring out to voicemail. The one exception is a call our spam filter flags as suspicious, which gets a quick six-second screening step first: real people pass straight through, robocalls get hung up on before they waste a minute of your plan.

Yes. Every call runs in its own dedicated AI session, so simultaneous callers never hear a busy signal — something no single human receptionist can offer.

It asks the caller to repeat or clarify instead of guessing, and it stays inside what you've configured — topics you've marked off-limits are politely redirected using your wording. When it can't confidently answer something, it collects the caller's details and flags the conversation so you can follow up personally. It never invents an answer.

Callers who ask for a person are always taken care of: the AI captures their details, marks the request high-priority, and alerts you instantly so you can call back within minutes — usually faster than you could have climbed off the ladder to answer. Live mid-call transfer is on our roadmap.

Yes. The moment a qualifying call ends you get an instant text and email alert with the full summary and callback number. You pick the minimum lead score that's worth interrupting your day — everything else waits quietly in your dashboard.

You control the alert thresholds, and the AI reads urgency from the conversation itself — an active leak scores very differently than a someday project, so emergencies naturally rise to the top and hit your phone first. Fully custom keyword rules ('always text me about water damage') aren't built yet.

Yes — by phone number. Returning callers get greeted as returning customers, and their history and previously collected details carry over so they never repeat themselves. (It doesn't look people up in an external CRM, so a customer calling from a brand-new number reads as new.)

Each account gets one dedicated AI phone number, and most owners simply forward their existing business line to it. Multiple numbers or locations means running separate accounts today.

If a caller switches languages mid-conversation, the AI follows them. A dedicated bilingual mode — Spanish greetings and configuration — isn't built yet.

It's built for real-world calls: background noise, wind, and coughs get filtered out instead of being mistaken for answers. When it can't make something out, it asks again rather than guessing, and it waits patiently through pauses. Dead calls end themselves after 15 minutes.

Yes — this is what it's built for. It identifies the service needed, collects the contact and job details you require, asks your custom qualifying questions, and scores every lead 1–10 so you see at a glance who's serious.

Yes — confidently and accurately, because it quotes only from the rates you gave it. For each service you pick the behavior: quote now, collect info only, or set up an estimate request. It never invents a price.

Yes. It knows your service descriptions, frequencies, packages, and FAQ answers, and matches what the caller describes to your catalog. It's honest selling — a knowledgeable receptionist, not a pressure script.

Yes — that's what lead scoring is for. Every conversation gets a quality score based on the details provided, urgency, and intent, and outright spam is blocked before the AI even answers. Your dashboard separates qualified leads from filtered noise.

We won't quote you a universal booking rate — any vendor who does is guessing, because it depends on your trade, your pricing, and your call mix. What we give you instead is your real numbers: conversations handled, leads captured, and how many qualified, live in your reports.

Yes — and you don't have to fight a rigid rule-builder to do it. Write your rates per service in plain English — flat rates, per-unit pricing, frequency discounts, first-visit premiums, travel fees, whatever your structure is — and the AI quotes and calculates from exactly what you wrote.

Yes, if you write it into your rates (for example, 'add $20 outside the metro') — the AI applies it in conversation. Service areas themselves control coverage: the AI confirms whether an address or ZIP is in your territory before quoting. Automatic per-area surcharges aren't applied yet.

Yes. Write 'first visit $150, then $50 weekly or $65 biweekly' and the AI explains and calculates it on the call. When it doesn't have enough information to quote accurately, it collects details and defers to you rather than making numbers up.

Yes — because it quotes from your written pricing, it explains differences the way you would: per-visit prices drop with frequency, first visits cost more, and so on, as long as your rates or FAQs cover the reasoning.

Entirely self-serve, and instant: the AI rebuilds its knowledge from your settings at the start of every call, so a price you save now is quoted on the very next call. No support ticket, no waiting.

It does everything up to the calendar: collects the full job details, access info, and the customer's preferred days and times, then hands you a ready-to-book lead. What it won't do is promise a slot it can't see — no double-booked crews, no awkward callbacks to undo an AI's guess. Automatic booking is on our roadmap.

Yes — through Zapier, a simple connector service that links apps together with no coding. If your scheduler or CRM is on Zapier (Jobber, Housecall Pro, ServiceTitan, HubSpot, and thousands more), every lead can flow into it automatically the moment the call ends, complete with all the details the AI collected. Direct one-click connections are planned too.

Those requests are taken down with full details and flagged to you immediately — the AI won't move your schedule without you. NeighborStack's job is winning the callers you'd otherwise lose; it answers these service calls politely and gets them to you fast, but it isn't a self-serve scheduling system.

Yes — run any service in estimate mode: the AI collects everything you need for the estimate visit plus the customer's availability, and you confirm the time. It sets up the estimate without ever committing you to a slot you didn't choose.

Yes. Add any custom questions — gate codes, access notes, pets on the property, parking instructions — with your own wording and ordering, and mark them required. Answers are saved on the lead record.

By default: name, phone number, service address, the service needed, and timeline, with email collection as a toggle. Everything lands on the lead record, and a repeat caller's details carry over between calls.

Yes. You define the exact question wording, the answer type, whether it's required, and the order it's asked in. That's how businesses collect property details, referral source, access instructions, or anything specific to their trade.

Yes — flip one setting and the AI asks the customer's permission to text them after confirming their number, so your follow-up texts stay on the right side of the rules.

First, what NeighborStack is: a sales engine, purpose-built to win the new caller who's shopping around and won't call twice. When an existing customer calls, it still handles them well — it recognizes them by number, answers anything you've loaded into your FAQs (billing policies, service options, your make-it-right policy), writes down exactly what they need, and alerts you. It doesn't change billing or pause plans on its own; nothing happens to a customer's account without you.

Honestly: as well as you've prepared it, and no better. If your make-it-right policy is in your FAQs, it states it; beyond that it stays calm, takes down the details, and alerts you — no arguing, no promising remedies you haven't authorized. To be clear about what you're buying: NeighborStack is purpose-built to win new business on the first call, not to be a customer-service desk.

It isn't 'trained' in the black-box sense — it's built from settings you fill in yourself: your services, pricing, FAQs, custom questions, service areas, boundaries, greeting, and personality. What you see in your settings is exactly what the AI knows. No mystery, no drift.

Yes — everything. Pricing, FAQs, greeting, voice, personality, questions, off-limits topics: all self-serve in your dashboard. No change ever requires a support ticket.

Your configuration is re-read at the start of every call, so a change you save applies to the very next call. Edit a price at lunch; the 12:05 caller hears it.

FAQs are added individually in the dashboard — there's no bulk CSV upload yet, but most owners are fully configured in a single sitting.

No — and we treat that as a feature. The AI never silently changes its behavior based on past calls; it changes only when you change its configuration, so you always know exactly what it will say to your customers. Our team reviews flagged conversations to improve the product, but your AI's answers stay under your control.

Yes — the Test tab lets you talk to your AI from your browser microphone, or chat with it by text, using your exact live configuration: same voice, same knowledge. Hear it yourself before a customer ever does.

Each account has one configuration. Locations that need different pricing, policies, or business names run as separate accounts today.

Yes — through Zapier, the popular tool that connects apps to each other with no coding needed. That links NeighborStack to Jobber, Housecall Pro, ServiceTitan, HubSpot, GoHighLevel, QuickBooks, Google Sheets, and thousands of other apps, so new leads land in your tools within seconds of the call ending — with everything the AI collected. Have a developer? There's a full API too. Direct one-click connectors are on the roadmap.

There's no direct calendar sync (the AI doesn't book appointments yet), but Zapier can drop every new lead onto your calendar as an event automatically if that's where you live.

No — and that's deliberate: we never touch your customers' payment information. Payments on our platform cover only your subscription.

Yes — if you (or your tech person) want to wire NeighborStack into your own software, you can create access keys in the dashboard, get real-time notifications the moment leads come in, and pull or update leads from your own tools. Full docs are on our developers page. And if none of that means anything to you, you'll never need it — Zapier covers the common cases without any code.

An instant text and email alert for every lead that meets the quality bar you set, with the summary and callback number — sent the moment the call ends, not in tomorrow's digest.

Alerts today are real-time and per-lead, and your reports page has the aggregate view whenever you want it. Scheduled digest emails aren't built yet.

One email address and one phone number per account right now. Many owners point alerts at a shared office inbox or a group-forwarding address so the whole team sees them.

Conversations handled, leads captured and qualified, spam and junk filtered out, lead quality scores, how completely the AI collected the info you asked for, how many conversations turned into qualified leads, leads by source and status, and the total value sitting in your pipeline.

'Missed calls' mostly stop existing once the AI answers everything, so there's no missed-call report. Not in reports yet: average call length, peak call times, revenue attribution, and satisfaction scoring. Call durations are already stored, so richer reporting is a matter of surfacing data we keep today.

Yes — every AI-answered call is recorded (callers hear a disclosure at the start) and a full transcript is stored with the conversation. Nothing your AI says is a mystery.

Every call is recorded and transcribed, and your dashboard shows the activity feed with conversation previews. Full self-serve playback and transcript search are rolling out; until then, support can pull any recording for you. You'll always be able to audit every call your AI takes — that's a commitment, not a feature toggle.

Every conversation is scored automatically for quality today, and our team reviews flagged calls as part of quality control. A manual grading UI for owners isn't in the dashboard yet.

The assistant's name, its voice (a range of male and female options), the greeting word-for-word, tone and personality, response style (conversational, professional, or brief), your FAQ answers, your custom questions, service areas, and off-limits topics along with how they're redirected.

The AI answers 24/7 by design — there's no after-hours or holiday mode to configure, because the whole point is that your phone never goes dark. If you need time-based behavior, we don't have it yet.

There's no hold and no routing tree — the AI answers directly and handles the whole conversation. Your customers never sit in a phone-menu maze, which is exactly why they stay on the line.

Yes — texts to your AI number get real conversational replies using the same business knowledge as calls, and it remembers the recent thread so customers never repeat themselves.

Outbound customer texting today is conversational replies — the AI responds within an active thread. Automated confirmations, reminders, review requests, and payment links aren't built yet.

A phone call and a text thread from the same customer are handled separately today, though both land on the same lead record by phone number.

Yes — phone carriers require every business to register before texting customers (a rule called A2P 10DLC), and we handle the whole thing for you. Enter your business details once, we file the registration with the carriers, and texting turns on when they approve. No compliance homework on your end.

Only calls the AI actually answers and handles. Blocked spam never counts. Suspicious calls that fail the screening challenge never reach the AI, so they don't count either. If a real caller connects to the AI and hangs up quickly, that call did use the AI and does count.

No. Spam is blocked before the AI picks up, and blocked calls are tracked separately so you can see exactly how much junk we stopped for free.

No — the AI answers inbound calls only. No outbound dialing means nothing outbound to bill and no robocalls going out under your name.

No setup fee. Every plan is month-to-month — cancel anytime with no cancellation fee. We deliberately don't sell annual lock-ins: we'd rather earn your business every month.

Your service is never cut off. You get an alert at 80% and again at 100% of your included usage, and calls or texts beyond your plan are billed automatically at the per-call and per-text rates shown on your plan — disclosed at checkout, not discovered on an invoice.

Yes — upgrade or downgrade yourself anytime, and mid-month changes are fair: you only pay the difference for the days you use. Card and billing details are managed in a secure billing portal.

Yes — 14 days on full Pro-level features, answering your real phone line, so you're judging the actual product and not a demo tier.

The caller isn't stranded: if the AI can't connect during a call, the call automatically forwards to your business phone if you've set one, or the caller hears a polite apology asking them to try again shortly. To be upfront: we don't publish a formal uptime guarantee today.

Your own phone is the backup — technical failures forward straight to your business line. There's no third-party call center behind the AI, which also means nobody unfamiliar with your business ever answers for you.

In a secure, professionally managed database. Passwords are never stored in readable form, logins are protected, and sensitive credentials are locked down with AES-256 encryption — the same standard banks use.

Entirely by Stripe, the payment company behind millions of businesses. Card details go straight to Stripe's secure checkout — our servers never see or store card numbers.

Securely with our phone carrier partner, reachable only through your password-protected account over encrypted connections — recordings are never exposed as public links.

Your call data is your business's data. Deletion is supported: an individual customer's records (including their recordings) or your entire account can be erased on request, with email confirmation of what was removed. Self-serve deletion buttons aren't in the dashboard yet, so today it's a support request we execute.

Multiple crews under one brand and one price book work great on a single account — the AI doesn't care how many trucks you run. Locations that need different pricing, answers, or business names run as separate accounts today.

Notifications go to one email address and one phone number per account right now — a shared inbox or group-forwarding address is the common way teams spread them.

Your reports show what happened to every conversation: calls handled, leads captured, qualification rate, spam blocked, and the pipeline value of your leads. What we won't do is invent a revenue number — we don't yet automatically track which booked jobs came from which lead, so connecting revenue to leads happens in your books or your CRM (which Zapier can feed for you).

It improves when you improve it. Because behavior comes entirely from your configuration, sharpening your pricing text, FAQs, and questions directly sharpens the AI — and the test tab makes iterating safe. It never silently self-modifies, so it never gets worse behind your back either.

We don't hand out customers' call recordings — those are their business conversations, and yours will get the same respect. What we offer instead is better: a live demo on this site where you talk to a configured AI yourself, and a 14-day trial where it answers your own phone line.