See Exactly How NeighborStack Works
You deserve to know what happens when a customer calls your number. Not the marketing version — the real, step-by-step breakdown. Every detail, every scenario, nothing glossed over.
What Happens When a Customer Calls
You're on a roof. Under a sink. In the middle of a mow. Your phone rings — here's exactly what happens next.
AI Answers With Your Company Name
The customer hears: "Thanks for calling Smith's Plumbing, how can I help you today?" — not a generic greeting, not a robot voice reading a script. It sounds like a real person who works at your company. The caller has no idea they're not talking to your receptionist.
Figures Out What They Need
The AI knows your service list because you configured it. If the customer says "my AC is blowing warm air," it knows that's an HVAC repair call. If they say "I need my gutters cleaned," it matches that to your gutter service. It doesn't guess — it works from your actual menu of services.
Asks the Right Qualifying Questions
This is where it gets good. The AI asks the same questions you'd ask: "How big is your yard?" "How many bathrooms?" "When did you first notice the leak?" "Is this a single-story or two-story home?" These aren't random — they're based on the custom fields you set up for each service. You decide what matters. The AI collects it.
Gives an Accurate Quote Based on Your Pricing
Not a ballpark. Not a "someone will call you back." The AI uses your actual pricing structure — the rates and ranges you entered — to give the caller a real number. "Based on a quarter-acre lot with front and back yard, weekly mowing would be $45 per visit." The customer gets an answer right then and there, while they're still interested.
Captures Name, Phone, Address, and Service Details
By the end of the conversation, the AI has everything: the customer's name, phone number, address, what service they need, the details you care about, and the quote it gave. All organized. All in your dashboard. No sticky notes. No "I forgot to write down their number."
Detects Emergencies and Routes to Your Cell
If someone calls and says "my basement is flooding" or "I smell gas" or "we have no heat and it's 20 degrees" — the AI doesn't just take a message. It recognizes the emergency, tells the caller it's connecting them right now, and forwards the call directly to your cell phone. Because some calls can't wait.
All of this happens while you're on the job.
No interruptions. No missed calls. No voicemails that never get returned.
New Lead: Sarah Mitchell Service: Weekly Lawn Mowing Details: 1/4 acre, front + back Quote Given: $45/week Phone: (555) 847-2093 Address: 142 Oak Valley Dr Ready to schedule
A Complete Lead Summary, Straight to Your Phone
No more listening to rambling voicemails at 9 PM trying to figure out what someone needs. You get a clean summary — who they are, what they need, what you quoted them, and how to reach them.
You can call them back in 5 minutes with everything you need to close the job. No "remind me what you called about?" conversations.
When Customers Text Instead of Call
More and more people prefer texting. The AI handles that too — same intelligence, optimized for text conversation.
Same AI, Text-Optimized
No phone greetings, no small talk. The AI keeps text responses brief and to the point — the way real people text. Gets straight to "what do you need?" and "here's the price."
Full Conversation
Not a one-off auto-reply. The AI has a real back-and-forth conversation over text — asks follow-up questions, handles objections, and qualifies the lead just like it does on a call.
Same Lead Data
Whether someone calls or texts, you get the same complete lead in your dashboard — name, phone, service, details, quote. Same result, different channel.
Saturday night. Sunday morning. 2 AM on a Tuesday.
Customers call when they have a problem — not when it's convenient for you. Now every call gets answered.
Everything in One Dashboard
Log in and see every lead, every conversation, every detail. No spreadsheets. No digging through voicemails.
All Leads in One Place
Every qualified lead the AI captures shows up here. Name, phone, service needed, quote given, address — organized and searchable. See your newest leads at the top, or filter by service type.
Call Recordings and Transcripts
Want to hear exactly what the AI said? Every call is recorded and transcribed. Listen to the full conversation or skim the transcript. Know exactly what was promised before you call the customer back.
AI Performance Metrics
See how your AI is performing at a glance. Total calls handled, leads captured, average call duration, quote accuracy. Know that your phone system is working even when you're not watching.
Simple Feedback System
Thumbs up or thumbs down on each conversation. That's it. If the AI nailed it, thumbs up. If something was off, thumbs down — and adjust your settings. No complicated training. No writing paragraphs of feedback.
Honest About Setup: 15 Minutes
We're not going to say "set up in 30 seconds." That's not true and you'd know it. Here's what actually happens:
Add Your Services and Pricing
List the services you offer and what you charge. The AI uses this to give accurate quotes. Takes about 5 minutes.
Set Your Service Area
Tell us where you work. The AI will let callers know if they're in your coverage area — and politely decline if they're not.
Configure Qualifying Questions
Choose what the AI should ask. Yard size? Number of dogs? Square footage? Age of the unit? You pick what matters for your business.
Forward Your Number or Get a New One
Either forward your existing business number to NeighborStack, or we give you a dedicated local number. Your choice.
Don't want to set it up yourself?
White-glove setup is available. Send us your service list and pricing, and we'll configure everything for you. Just review and approve.
Built by a marketer who's spent 7 years in the trades.
Not a tech company guessing what contractors need. Someone who's been in the trenches with you.
What NeighborStack Doesn't Do
We'd rather you know the limits upfront than find out the hard way. No surprises.
It Doesn't Replace You for Complex Estimates
A customer needs a full kitchen remodel estimate? The AI will capture their info and what they're looking for, but it's not going to walk through a house and give a $40,000 bid. That's your job. The AI handles the first conversation — you handle the on-site visit.
It Doesn't Handle In-Person Interactions
This is a phone and text system. It qualifies the lead and gets them ready for you. But showing up at the property, shaking hands, walking the job, closing the deal in person — that's still you. And honestly, that's where you shine anyway.
It Tells Callers It's AI
We believe in transparency. If a caller asks "am I talking to a real person?", the AI will honestly tell them it's an AI assistant for your company. No deception. In our experience, most callers don't care — they care about getting their question answered and their problem solved.
Emergencies Still Reach You Directly
The AI isn't going to tell someone with a burst pipe to "leave a message." Emergency calls get routed straight to your cell phone. The system is smart enough to know when to step aside and let you take over.
Why I Built This
"I'm not a contractor. I'm a marketer who's spent 7 years running ads for contractors — managing over $3 million in ad spend and generating more than 100,000 leads."
"The pattern was always the same: we'd generate great leads, and then watch them go to voicemail. The contractor was on a roof. Under a house. Driving between jobs. By the time they called back, the customer had already booked someone else. I got tired of watching good money go to waste."
Stop Losing Leads to Voicemail
Every missed call is money walking to your competitor. Let your AI handle the phone while you handle the work.