See Exactly How NeighborStack Works
You deserve to know what happens when a customer calls your number. Not the marketing version — the real, step-by-step breakdown. Every detail, every scenario, nothing glossed over.
What Happens When a Customer Calls
You're on a roof. Under a sink. In the middle of a mow. Your phone rings — here's exactly what happens next.
AI Answers With Your Company Name
The customer hears: "Thanks for calling Smith's Plumbing, how can I help you today?" — not a generic greeting, not a robot voice reading a script. It sounds like a real person who knows your business — and if a caller asks, it's honest that it's an AI assistant.
Figures Out What They Need
The AI knows your service list because you configured it. If the customer says "my AC is blowing warm air," it knows that's an HVAC repair call. If they say "I need my gutters cleaned," it matches that to your gutter service. It doesn't guess — it works from your actual menu of services.
Asks the Right Qualifying Questions
This is where it gets good. The AI asks the same questions you'd ask: "How big is your yard?" "How many bathrooms?" "When did you first notice the leak?" "Is this a single-story or two-story home?" These aren't random — they're based on the custom fields you set up for each service. You decide what matters. The AI collects it.
Gives an Accurate Quote Based on Your Pricing
Not a ballpark. Not a "someone will call you back." The AI uses your actual pricing structure — the rates and ranges you entered — to give the caller a real number. "Based on a quarter-acre lot with front and back yard, weekly mowing would be $45 per visit." The customer gets an answer right then and there, while they're still interested.
Captures Name, Phone, Address, and Service Details
By the end of the conversation, the AI has everything: the customer's name, phone number, address, what service they need, the details you care about, and the quote it gave. All organized. All in your dashboard. No sticky notes. No "I forgot to write down their number."
Detects Emergencies and Alerts You Instantly
If someone calls and says "my basement is flooding" or "I smell gas" or "we have no heat and it's 20 degrees" — the AI doesn't just take a message. It recognizes the emergency, the lead is flagged urgent, and an alert with every detail hits your phone immediately so you can call back within minutes. Because some calls can't wait.
All of this happens while you're on the job.
No interruptions. No missed calls. No voicemails that never get returned.
New Lead: Sarah Mitchell Service: Weekly Lawn Mowing Details: 1/4 acre, front + back Quote Given: $45/week Phone: (555) 847-2093 Address: 142 Oak Valley Dr Wants to get on the schedule — prefers mornings
A Complete Lead Summary, Straight to Your Phone
No more listening to rambling voicemails at 9 PM trying to figure out what someone needs. You get a clean summary — who they are, what they need, what you quoted them, and how to reach them.
You can call them back in 5 minutes with everything you need to close the job. No "remind me what you called about?" conversations.
When Customers Text Instead of Call
More and more people prefer texting. The AI handles that too — same intelligence, optimized for text conversation.
Same AI, Text-Optimized
No phone greetings, no small talk. The AI keeps text responses brief and to the point — the way real people text. Gets straight to "what do you need?" and "here's the price."
Full Conversation
Not a one-off auto-reply. The AI has a real back-and-forth conversation over text — asks follow-up questions, handles objections, and qualifies the lead just like it does on a call.
Same Lead Data
Whether someone calls or texts, you get the same complete lead in your dashboard — name, phone, service, details, quote. Same result, different channel.
Saturday night. Sunday morning. 2 AM on a Tuesday.
Customers call when they have a problem — not when it's convenient for you. Now every call gets answered.
Everything in One Dashboard
Log in and see every lead, every conversation, every detail. No spreadsheets. No digging through voicemails.
All Leads in One Place
Every qualified lead the AI captures shows up here. Name, phone, service needed, quote given, address — organized and searchable. See your newest leads at the top, or filter by service type.
Call Recordings and Transcripts
Want to know exactly what the AI said? Every call is recorded — with caller disclosure — and a full transcript is stored. The dashboard shows your call activity and lead summaries, and full in-dashboard playback is rolling out. Know exactly what was promised before you call the customer back.
AI Performance Metrics
See how your AI is performing at a glance. Calls handled, leads captured and qualified, junk filtered out, lead quality scores, and your conversion funnel. Know that your phone system is working even when you're not watching.
Simple Feedback System
Spot something off? Send feedback on anything straight from the dashboard, and our team reviews flagged conversations. If the AI nailed it, carry on — if something was off, tell us or adjust your settings. No complicated training required.
Honest About Setup: 15 Minutes
We're not going to say "set up in 30 seconds." That's not true and you'd know it. Here's what actually happens:
Add Your Services and Pricing
List the services you offer and what you charge. The AI uses this to give accurate quotes. Takes about 5 minutes.
Set Your Service Area
Tell us where you work. The AI will let callers know if they're in your coverage area — and politely decline if they're not.
Configure Qualifying Questions
Choose what the AI should ask. Yard size? Number of dogs? Square footage? Age of the unit? You pick what matters for your business.
Forward Your Number or Get a New One
Either forward your existing business number to NeighborStack, or we give you a dedicated local number. Your choice.
Don't want to set it up yourself?
White-glove setup is available. Send us your service list and pricing, and we'll configure everything for you. Just review and approve.
Built by a marketer who's spent 7 years in the trades.
Not a tech company guessing what contractors need. Someone who's been in the trenches with you.
What NeighborStack Doesn't Do
We'd rather you know the limits upfront than find out the hard way. No surprises.
It Doesn't Replace You for Complex Estimates
A customer needs a full kitchen remodel estimate? The AI will capture their info and what they're looking for, but it's not going to walk through a house and give a $40,000 bid. That's your job. The AI handles the first conversation — you handle the on-site visit.
It Doesn't Handle In-Person Interactions
This is a phone and text system. It qualifies the lead and gets them ready for you. But showing up at the property, shaking hands, walking the job, closing the deal in person — that's still you. And honestly, that's where you shine anyway.
It Tells Callers It's AI
We believe in transparency. If a caller asks "am I talking to a real person?", the AI will honestly tell them it's an AI assistant for your company. No deception. In our experience, most callers don't care — they care about getting their question answered and their problem solved.
Emergencies Still Reach You First
The AI isn't going to tell someone with a burst pipe to "leave a message." Emergency calls are flagged urgent and alerted to your phone instantly, with every detail. The system is smart enough to know when a call needs you right away.
Why I Built This
"I'm not a contractor. I'm a marketer who's spent 7 years running ads for contractors — managing over $3 million in ad spend and generating more than 100,000 leads."
"The pattern was always the same: we'd generate great leads, and then watch them go to voicemail. The contractor was on a roof. Under a house. Driving between jobs. By the time they called back, the customer had already booked someone else. I got tired of watching good money go to waste."
Simple Plans, Real Results
Pick the plan that matches your business. Upgrade or downgrade anytime.
Solo
For owner-operators who never want to miss a job
Monthly billing — cancel anytime
Then +$1.25/call · +$0.03/text over your included amounts
- AI answers and screens every call, 24/7
- AI text screening & instant replies
- Lead qualification & scoring
- Spam call filtering — blocked spam never counts against your calls
- Custom AI personality & greeting
- Custom pricing rules & auto-quotes
- FAQ & knowledge base for your business
- Instant email lead alerts
- Dashboard & reporting
Pro
For growing businesses with steady call volume
Monthly billing — cancel anytime
Then +$1.17/call · +$0.03/text over your included amounts
- Everything in Solo, plus:
- Priority support
Crew
For established operations with high call volume
Monthly billing — cancel anytime
Then +$1.10/call · +$0.03/text over your included amounts
- Everything in Pro, plus:
- Dedicated support
Stop Losing Leads to Voicemail
Every missed call is money walking to your competitor. Let your AI handle the phone while you handle the work.