Your assistant's personality is set on the AI Assistant page, under the Personality & Voice tab. This is the first impression every caller gets, so it's worth a few minutes.
What you can set
- Assistant name — what it calls itself when it answers.
- Voice — one of ten voice options (below).
- Greeting — the exact opening line, word for word.
- Personality & response style — the tone it takes.
Choosing a voice
There are ten voices. Two are our go-to picks; the rest give you range to match your brand.
| Voice | Character |
|---|---|
| Cedar (default) ★ | Natural, warm |
| Marin ★ | Clear, professional |
| Alloy | Neutral, balanced |
| Ash | Warm, measured |
| Ballad | Expressive, storytelling |
| Coral | Bright, friendly |
| Echo | Conversational, male |
| Sage | Calm, reassuring |
| Shimmer | Natural, friendly, female |
| Verse | Energetic, engaging |
Write a greeting that sounds like you
- Generic: "Hello, how may I direct your call?"
- A long spiel before the caller can say why they called.
- Anything that sounds like a phone menu ("please hold…").
- Your business name plus a friendly offer to help.
- Short — the AI is fast, so let it get to helping.
- The name the assistant goes by, so it feels like a person.
Thanks for calling Green Valley Lawn Care! This is Riley — how can I help you today?
Set the tone
Pick a personality and a response style — conversational, professional, or brief — to match how you'd want a great receptionist to sound. It shapes phrasing and length without changing any of the facts the AI works from.
Hear it before customers do
Once you've set a voice and greeting, jump to the Test tab and talk to your AI from your browser microphone. It uses your exact live configuration — same voice, same knowledge — so what you hear is what your customers will hear.
Open the AI Assistant page